Refund policy

Exchanges and returns

We want you in the right size. If a piece does not fit, we will exchange it.

The short version

  • 30 days from the delivery date to request an exchange on any apparel
  • Your first exchange ships free. We send you a prepaid label
  • Items must be unworn, unwashed, and have the original tags attached
  • Accessories and bodysuits are final sale for hygiene reasons
  • Damaged, defective or wrong items are replaced or refunded in full, and you never pay shipping

How to start an exchange

Email info@versefashion.shop within 30 days of delivery. Include your order number and the size you need instead. We reply within one business day and send you a prepaid return label.

Once your return is scanned by the carrier, we ship the replacement. You do not have to wait for us to receive it first.

Please email us before sending anything back. Packages returned without a label from us can take much longer to process.

If your size is out of stock

You choose: store credit for the full amount you paid, or a refund to your original payment method. Store credit never expires.

Damaged, defective, or the wrong item

Email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, whichever you prefer. You will not be asked to pay return shipping, and in most cases you will not need to send the item back at all.

Final sale items

For hygiene reasons the following cannot be exchanged or returned:

  • Accessories, including hats and face veils
  • Bodysuits

This applies only to those categories. Everything else in the store is covered by the 30 day exchange policy, whether it was bought at full price or during a sale.

Refunds

Our standard policy is exchange or store credit. We issue refunds to the original payment method in these cases:

  • The item arrived damaged, defective, or was not what you ordered
  • Your order never arrived and the carrier confirms it is lost
  • The size you want to exchange into is out of stock and you would rather have your money back
  • You cancel before the order ships

Approved refunds are processed within 5 business days and typically appear on your statement within 5 to 10 business days after that, depending on your bank.

Lost or stolen packages

If tracking shows delivered and you do not have the package, check with your neighbors and building first, then email us. We will open a claim with the carrier and work it through with you. We will not leave you on your own with it.

Not sure about your size?

Read the size guide, or email info@versefashion.shop with your measurements. We would much rather help you order right than process an exchange.

Contact

Verse Fashion LLC
8601 Lincoln Blvd, Ste 180, PMB #282
Los Angeles, CA 90045
info@versefashion.shop